At Chilloen (referred to as “Company,” "Keeneat", “us” or “we”), we recognize that your privacy is important.
This “Privacy Policy” describes the privacy practices of Chilloen (referred to as “Company,” "Keeneat", “us” or “we”).This Privacy Policy describes how we collect, use, disclose and otherwise process personal information in connection with our websites, including, without limitation, www.keeneat.com (collectively, the “Website”), Keeneat’s digital applications (each, an “App”), and any services and resources available or enabled via the Website or Apps and associated software made available through the Website and Apps (collectively, with the Website and each App, the “Service”).
This Privacy Policy governs any Service on which the Privacy Policy is posted.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms of Use, and that by accessing or using our Site, you agree to be bound by the Site’s terms and conditions, as well as this Privacy Policy.
If you have any questions about this Policy, please feel free to contact us at help@keeneat.com.
This Policy will be effective on the 16th day of October, 2023 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails)
IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.
1. Information to be collected and method of collection
(1) Personal information items to be collected
Personal information items to be collected by the Company are as follows:
Title of service | Items to be collected |
membership service | Name, email address, ID, telephone number, address, national information,
encoded identification information (CI), identification information of overlapped
membership (DI) |
Online payment service | Name, address, telephone number, and email address
Payment information including account number and card number
Information of purchase |
Equipment information | Equipment identifier, operation system, hardware version, equipment set-up and telephone number |
Log information | Log data, use time, search word input by users, internet protocol address, cookie and web beacon |
Location information | Information of device location including specific geographical location detected through GPS, Bluetooth or Wi-Fi (limited to the region permissible under the laws) |
Other information | Preference, advertisement environment, visited pages regarding service use of users |
The Company may collect the information directly provided by the users.
Besides of information directly provided by the users, the Company may collect information in the course that the users use the service provided by the Company.
(2) Method of collection
The Company collects the information of users in a way of the followings:
•
webpage, written form, fax, telephone calling, e-mailing, tools for collection of created information
•
provided by partner companies
2. Use of collected information
The Company uses the collected information of users for the following purposes:
•
Member management and identification
•
To detect and deter unauthorized or fraudulent use of or abuse of the Service
•
Performance of contract and service fee settlement regarding provision of services demanded by the users
•
Improvement of existing services and development of new services
•
Making notice of function of company sites or applications or matters on policy change
•
To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics
•
To provide information on promotional events as well as opportunity to participate
•
To comply with applicable laws or legal obligation
•
Use of information with prior consent of the users (for example, utilization of marketing advertisement)
The Company agrees that it will obtain consent from the users, if the Company desires to use the information other than those expressly stated in this Policy.
3. Sharing collected information
Except for the following cases, the Company will not share personal information with a 3rd
party:
when the Company shares the information with its affiliates, partners and service providers;
•
When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders and dispute resolution (including disputes on payment) for and on behalf of the Company
when the sharing is required by the laws
•
if required to be disclosed by the laws and regulations; or
•
if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
4. Cookies, Beacons and Similar Technologies
The Company may collect collective and impersonal information through 'cookies' or 'web
beacons'.
Cookies are very small text files to be sent to the browser of the users by the server used for
operation of the websites of the Company and will be stored in hard-disks of the users'
computer.
Web beacon is a small quantity of code which exists on the websites and e-mails. By using web
beacons, we may know whether a user has interacted with certain webs or the contents of
email.
These functions are used for evaluating, improving services and setting-up users' experiences so
that much improved services can be provided by the Company to the users
The items of cookies to be collected by the Company and the purpose of such collection are as
follows:
Category | Reasons for using cookies and additional information |
strictly
necessary
cookies | This cookie is a kind of indispensable cookie for the users to use the functions of website of the Company. Unless the users allow this cookie, the services such as shopping cart or electronic bill payment cannot be provided. This cookie does not collect any information which may be used for marketing or memorizing the sites visited by the users
(Examples of necessary cookies)
∘ Memorize the information entered in an order form while searching other pages during web browser session
∘ For the page of products and check-out, memorize ordered services
∘ Check whether login is made on website
∘ Check whether the users are connected with correct services of the website of the Company while the Company changes the way of operating its website
∘ Connect the users with certain application or server of the services |
performance cookies | This cookie collects information how the users use the website of the Company such as the information of the pages which are visited by the users most. This data helps the Company to optimize its website so that the users can search that website more comfortably. This cookie does not collect any information of the users. Any and all the information collected by this cookie will be processed collectively and the anonymity will be guaranteed.
(Examples of performance cookies)
∘ Web analysis: provide statistical data on the ways of using website
∘ Advertisement response fee: check the effect of advertisement of the Company
∘ Management of error: measure an error which may occur so as to give a help for improving website
∘ Design testing: test other design of the website of Company |
functionality cookies | This cookie is used for memorizing the set-ups so that the Company provides services and improves visit of users. Any information collected by this cookie does not identify the users individually.
(Examples of functionality cookies)
∘ Memorize set-ups applied such as layout, text size, basic set-up and colors
∘ Memorize when the customer respond to a survey conducted by the Company |
The users have an option for cookie installation. So, they may either allow all cookies by setting
option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to
be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that
user to use the parts of services provided by the Company.
5. Users' right to access and option
The users or their legal representatives, as main agents of the information, may exercise the
following options regarding the collection, use and sharing of personal information by the
Company:
•
exercise right to access to personal information;
•
make corrections or deletion;
•
make temporary suspension of treatment of personal information; or
•
request the withdrawal of their consent provided before
If, in order to exercise the above options, you, as an user, use the menu of 'amendment of
member information of webpage or contact the Company by using representative telephone or
sending a document or e-mails, or using telephone to the responsible department (or person in
charge of management of personal information), the Company will take measures without
delay: Provided that the Company may reject the request of you only to the extent that there
exists either proper cause as prescribed in the laws or equivalent cause.
6. Security
The Company regards the security of personal information of uses as very important. The
company constructs the following security measures to protect the users' personal information
from any unauthorized access, release, use or modification
•
Encryption of personal information
◦
Transmit users' personal information by using encrypted communication zone
◦
Store important information such as passwords after encrypting it
•
Countermeasures against hacking
◦
Install a system in the zone the external access to which is controlled so as to prevent leakage or damage of users' personal information by hacking or computer virus
•
Establish and execute internal management plan
•
Install and operate access control system
•
Take measures to prevent forging or alteration of access record
7. Protection of personal information of children
In principle, the Company does not collect any information from the children under 13 or
equivalent minimum age as prescribed in the laws in relevant jurisdiction. The website, products
and services of the Company are the ones to be provided to ordinary people, in principle. The
website or application of the Company has function to do age limit so that children cannot use
it and the Company does not intentionally collect any personal information from children
through that function.
8. Modification of Privacy Protection Policy
The Company has the right to amend or modify this Policy from time to time and, in such case,
the Company will make a public notice of it through bulletin board of its website (or through
individual notice such as written document, fax or e-mail) and obtain consent from the users if
required by relevant laws.
9. Others
[Option to select 'data transmission' in Appendix <1> of Personal Privacy Policy]
[Option to select 'sites and service of 3rd party' in Appendix <2> of Personal Privacy Policy]
[Option to select 'guidelines for residents in California' in Appendix <3> of Personal Privacy
Policy]
10. Responsible department of Company
The Company designates the following department and person in charge of personal
information in order to protect personal information of customers and deal with complaints
from customers:
•
Department responsible for privacy protection and customer service : Development Team
•
Address :6th floor, ye-seong B/D, 87, Seochojungang-ro, Seocho-gu, Seoul, Republic of Korea
•
E-mail: jeaho@chilloen.com
The latest update date: October 16, 2023
Appendix of Privacy Policy
<1> Data transmission
Considering it engages in global businesses, the Company may provide the users' personal information to the companies located in other countries for the purpose as expressly stated in
this Policy. For the places where the personal information is transmitted, retained or processed,
the Company takes reasonable measures for protecting that personal information.
(If used in the US, additional security measures may be available) In addition, when the personal information obtained from the European Union is used or disclosed, the Company may have to comply with safe harbor principle as required by the Commerce Department of USA, take other measures or obtain consent from users so far as those complies with the regulations of EU so as to use a standardized agreement provision approved by executing organizations of EU or
securing proper safe measures.
<2> 3rd party's sites and services
The website, product or service of the Company may include the links to the ones of a 3rd party
and the privacy protection policy of the site of 3rd party may be different. Thus, it is required for
the users to check additionally that policy of a 3rd party site linked to the site of the Company.
<3> Guide for users residing in California
If the user resides in California, certain rights may be given. The Company prepares preventive
measures necessary for protecting personal information of members so that the Company can
comply with online privacy protection laws of California.
In case of leakage of personal information, a user may request the Company to check the
leakage. In addition, all the users in the website of the Company, can modify their information
at any time by using the menu for changing information by connecting their personal account.
Moreover, the Company does not trace the visitors of its website nor use any signals for 'tracing
prevent'. The Company will not collect and provide any personal identification information
through ad services without consent of users.